Reviews For Sport Clips Haircuts of Toledo - Shops at Westgate

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5 rating

I showed up to get a haircut. I had never been and didn’t know I needed to check in via the app amid Covid-19 (not to mention waiting outside) Once doing so, it said the wait was 112 minutes. Any other time, I’d have said “screw it” and gone somewhere else or come back another day. But with starting a new job, I couldn’t put it off any longer and decided to just wait. It was hot outside and so I sat in my car until my “Rec. Arrival Time” which was 4:33p according to the app. So when time came, I walked to the door where 3-4 others stood waiting. Then I saw the sign saying “Rec. Arrival Time is NOT an appointment” so I came to realize that even though I had just finishing waiting nearly 2 hours, I’d be waiting even longer. I’m normally pretty easy going and understanding, but I wasn’t in the best mood and realizing that the wait would continue without any clues as to when the wait would be over, I was starting to get very irritated. After another 15-20 minutes, I was told I could come in and Tina was ready for me. Immediately, her attitude and personality changed everything for me. She was very kind and talked to me like she knew me. She did great work with the haircut but most importantly, it was how she chose to present herself which made me decide I will return. I hope this gets back to her so she knows she made a great impression on someone and turned a bad mood into a good one.

1 rating

Worst Experience of my life, I stopped in on a saturday which I understand are very busy. My first impression though could not have met my lowest expectations. The interior was loud the TV in the waiting area was blaring, this was peppered children screaming or running about. Added to the mix were the stylists shouting back and fourth and to parents standing chairside. No one greeted me so I checked myself in and hoped I had operated the kiosk correctly. I never received a confirmatory text checking me in. My stylist called me back and my first instinct was to walk out the door. Typically when you are having your haircut you would like the stylist have hair that inspires confidence. This was not the case in this instance, I don't care how outlandish or unique a stylists hair is but, the style should be well executed. When i sat down the stylist seemed out of sorts she asked me how I wanted my hair and seemed perplexed, without asking any further questions she proceded to butcher my haircut in a way that could only be written into a bad 90's sitcom episode. The entire time the place was chaotic. When I looked in the mirror I was handed did not grasp just how bad the botch job was. I should have known something was not right as the stylist very hurriedly washed my hair, rushed me back to the chair. Offered no follow-up product or moisturizer, told me she would meet me at the counter and rang me up. the 5 dollar beard trim fee was frustrating as I had to fix that damage as well. When I got out to my car and looked in the mirror I was furious and embarrassed, I drove down the street to an actual barber who was unable to salvage any hope of how I would of like my hair but was able to buzz and fade the remaining hair back to normal. This salon was the epitome of wanton unprofessionalism. I would tell anyone who is looking for a haircut to look elsewhere this franchise seems more concerned with appearing "guy friendly" with gimmicks and LCD screens then it does with hiring actual skilled stylists. The only thing more alarming then the lack of haircutting skill was the deafening pop and rumble of the central vacuum system which made sure to make it impossible to relax or enjoy oneself. If you are looking for a good men's haircut right down the road down central or up secor there are two great local barbers with skilled professionals. Or if you want a "guy friendly" salon where you wont be left looking like the victim of a kindergartner run-amok with scissors I would recommend Roosters on Monroe, they were booked up, and I needed a cut, which is how this whole mess started.

5 rating

Quick and easy and always a good job!!

Rated 4.0 out of 5.0 based on 13 Client reviews

Kevin P. | May 27, 2020 Stylist

"I showed up to get a haircut. I had never been and didn’t know I needed to check in via the app amid" more
John D. | August 24, 2019 Overall Experience

"Worst Experience of my life, I stopped in on a saturday which I understand are very busy. My first i" more
Nick E. | June 14, 2019 Haircut

"Quick and easy and always a good job!!" more
Jim R. | December 29, 2018 Overall Experience

"Decided to get a cut on my birthday today..Leslie is a pro! She was my MVP!" more
Will A. | September 23, 2018 Haircut

"Got my first haircut at Sport Clips today by Taylor. I could not be happier. Wanted a semi-shaggy cu" more
Dana O. | June 15, 2018 Haircut

"The service was quick and the stylists were very nice. Solid haircut as well. " more
J H. | March 25, 2018 Overall Experience

"Service was horrible and haircut looked like crap." more
James Clark. | February 27, 2018 Stylist

"Leslie is amazing perfect hair cuts every time awesome person as well." more
Matt K. | February 19, 2018 Overall Experience

"It was my first time here and they did a great job with my haircut and the staff was very friendly. " more
Kris H. | December 22, 2017 Overall Experience

"Been here twice. Very happy with both stylists and the cuts I got (nothing fancy, just well-done). B" more